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Manage your workspace2 min read

Workspace Suspension

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A workspace can be restricted, which disables most actions in the manager and blocks API access. This is typically related to unpaid invoices.

How suspension works

When a workspace is restricted:

  • Manager web access: Non-billing workspace page views redirect to the billing invoices screen; write actions return 403. Super administrators retain manager access.
  • API access: All workspace API requests return 403 with the message Workspace suspended..
  • File downloads: Blocked for suspended workspaces.

What remains accessible

Even when suspended, users can still:

  • View invoices and settings (billing-related pages)
  • Download invoices and print them This ensures users can resolve billing issues even during a suspension.

Why suspension happens

Unpaid invoices

Invoices are due 7 days after issue. If an invoice remains unpaid for 7 days, automatic restriction may occur. The workspace remains restricted until the outstanding invoices are settled.

If payment is not completed within 14 days after issue, the subscription may be cancelled and the workspace will no longer be available.

What users see

When accessing a restricted workspace, users see:

  • The billing invoices screen for the restricted workspace
  • A suspension notice explaining that billing needs attention
  • Non-billing workspace actions blocked until access is restored

The user can still navigate to other workspaces they belong to.

Restoring access

Access is restored automatically when the cause of the suspension is resolved:

  • Unpaid invoice: Marking the invoice as paid triggers an auto-restoration check. If no other pending or overdue invoices remain past the 7-day threshold, the workspace is restored.
  • Other suspension reason: Contact support if the suspension notice does not relate to an unpaid invoice.

Auto-unsuspension flow

When an invoice is marked as paid, the system checks:

  1. Does the workspace have any remaining pending or overdue invoices?
  2. Are any of those invoices at least 7 days past issue?

If the answer to both is no, the suspension is lifted automatically and a notification is sent.

Notifications

When a workspace is restricted or restored, a notification is sent to the workspace email address.

Payment reminder emails have four levels:

Level Timing
Normal reminder Invoice is unpaid before the due date
Suspension warning Invoice is close to the 7-day restriction point
Workspace restricted Invoice remains unpaid after 7 days
Cancellation risk Invoice remains unpaid close to or after 14 days